Overview
Casumo is an online casino and sportsbook for UK players, operated by Recro Limited (UKGC account 61549), a Malta-incorporated company. The lobby lists more than 6,000 slots, a live casino with Casumo-branded tables, jackpots and table games, plus a sportsbook and iOS/Android apps. It rewards play through levels and 'Valuables' (bonuses delivered into the account) and runs a rolling set of promotions such as daily wheels and prize drops. The advertised welcome offer is a 50% first-deposit match up to £100 with 10x wagering.
- Products
- CasinoLive casinoSports betting
- Apps
- App Store · Google Play
- Launched
- 2012
Welcome offer
50% deposit bonus up to £100 on first deposit
18+. New customers only. Terms apply. Checked on 8 November 2026; offers change, so read the current terms on the site before you deposit.
- Minimum deposit
- £20
- Match
- 50% up to £100
- Wagering
- 10x bonus amount
- Time limit
- 7 days
Other promotions
- Umo Rewind (2-30 Nov 2026): daily quests (deposit/wager £20) or prize drops unlock Umo Bounce, 1-100 free spins valid 48h; opt-in required
- The Golden Round: wager £100 on selected Casumo Live tables for 10% cashback on eligible losses, max £10, 0x wagering, claim within 3 days
- Spinumo daily wheel: one free spin per login day, prizes 3-100 free spins at 10p per spin, expire after 24h; a qualifying deposit unlocks one extra spin after a 'No Win'
- Umodays (2-30 Nov 2026): daily card flip for a prize after login, opt-in required
- Sports welcome offer: 100% refund as a Free Bet up to £30 if the first qualifying combination bet (min stake £5, min 3 legs, min odds 1.40 per leg) loses
- Rewards BURST!: share of a £5,000,000 prize pool, no wagering on cash prizes, min bet £0.10, 21 Aug 2026 - 20 Aug 2027
What players say
Mostly negative
Trustpilot shows 1.7/5 from 2,579 reviews, with 67% one-star and 22% five-star; recent reviews are dominated by delayed withdrawals, repeated document re-verification and unresolved live-chat contacts, while a minority praise the daily rewards and quick payouts. Casino Guru gives a below-average Safety Index of 5.1/10 and a 'Good' user feedback rating from 27 users, and lists 50 complaints of which 14 resolved, 4 unresolved and 32 rejected. AskGamblers' complaint stats show 84 of 90 complaints resolved, mostly payment-related, with an average duration of 11 days. App ratings are higher: 4.2 on the App Store and 4.5 on Google Play.
Often praised
- Daily rewards and Umocards when they work
- Game selection and site layout
- Some players report next-day withdrawals
Often criticised
- Withdrawals pending for weeks on verified accounts
- Repeated rejection of verification documents
- Generic live-chat and email replies
- Welcome bonus eligibility disputes
- Relatively low RTPs and missing rewards (Trustpilot reviewers)
Pros and cons
Pros
- UKGC-licensed operator (Recro Limited, account 61549) with remote casino and betting licences
- No fee on withdrawals over £10
- Welcome bonus has 10x wagering on the bonus amount
- Sportsbook and casino under one account, with iOS and Android apps
- Several promotions with no wagering on cash prizes, such as The Golden Round cashback and Rewards BURST
Cons
- Welcome bonus needs a £20 first deposit, expires in 7 days and has a €5 max bet
- £3 fee on withdrawals below £10
- Trustpilot score 1.7/5 with recurring withdrawal-delay complaints
- Casino Guru Safety Index 5.1/10 (below average)
- No phone support listed; support hours 7:00-23:00 UK time
Payments
- Deposit methods
- Visa, Mastercard, Apple Pay, PayPal, Trustly, Paysafecard, Skrill, Instant Banking
- Withdrawal methods
- Card, PayPal, Bank, Apple Pay, Skrill, Neteller, MuchBetter
- Minimum deposit
- £10
- Maximum withdrawal
- Where a withdrawal request exceeds €/$50,000, the higher of the amount deposited that month or €/$50,000 per month; VIP players may be entitled to higher levels
- Withdrawal time
- Reviewed and processed within a matter of hours; a request should be approved or denied within 3 days. After approval: PayPal, Apple Pay, Skrill, Neteller, MuchBetter instantly; card up to 2 days; bank up to 5 days
- Fees
- No fee for withdrawals over £10; £3 fee for withdrawals below £10
Games
- Games
- 6,000+ slots (homepage text); 'Casumo casino games' page title says 6900+ games
- Providers
- Pragmatic Play, Evolution, Inspired, Playtech, Blueprint Gaming, Play'n GO, Big Time Gaming, ELK Studios, NetEnt, Relax Gaming, Slingo, Gamevy, Hacksaw Gaming, Triple Edge Studios, Nolimit City, Microgaming, IGT, Novomatic, Push Gaming, Playson, Quickspin, Red Tiger, Thunderkick, Yggdrasil, Gamomat, Just For The Win, Skywind Group, Scientific Games, NextGen Gaming, Leap, PG Soft
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