Duelz

duelz.comLicensedChecked 8 November 2026

Overview

Duelz is an online casino operated by SuprPlay Limited (UKGC account 48695, part of SuprNation Group, registered in Malta). The lobby offers slots, live casino, table games and arcade titles, and the site's own pitch is a gamified format in which players duel each other in real time on slots using spells, chests and leagues, plus free-to-enter cash tournaments. New UK players can opt in to a 140 free spin welcome offer with a £25 first deposit.

Products: CasinoLive casino

Sources: duelz.com/en-gb/games/discover · duelz.com/en-gb/what-is-duelz

Welcome offer

Deposit £25 and get up to 140 Free Spins (20 per day for 7 days)

18+. New customers only. Terms apply. Checked on 8 November 2026; offers change, so read the current terms on the site before you deposit.

Minimum deposit: £25
Free spins: 140
Wagering: 10x the free spin winnings (credited as bonus funds)
Maximum win from bonus: £700
Time limit: 7 days

Key terms, as stated by the site: 18+, new players residing in Great Britain only. Opt in on the Welcome Offer page, then make a first deposit of at least £25. 20 Free Spins per day for 7 consecutive days on selected games, each day claimed manually via a pop-up; unclaimed spins expire at midnight and do not roll over. Once claimed, Free Spins expire after 3 days. Free spin value £0.10. Winnings capped at £100 per daily pack (up to £700 across all packs), credited as bonus funds subject to 10x wagering, and expire after 7 days if not wagered. Some games may not be played with bonus funds. One bonus per person, address, device and IP. Bonus balance cannot be withdrawn. T&Cs apply.

Other promotions

Weekly cashback: 5% of the previous week's net spend (Bets minus Wins minus Rewards) credited every Friday as real money with no wagering, minimum £0.10 (note: a homepage tile reads "10% Cashback")
Duelz Cash Tournaments: £2,660 in cash prizes every week, new free-to-join tournaments every 30 minutes
Drops & Wins: promoted as £2 million in monthly casino prizes
Mega Moolah Jackpot: promoted as starting at £2,000,000

Sources: duelz.com/en-gb/promotions · duelz.com/en-gb/promotions/welcome-uk · duelz.com/en-gb/promotions/cashback · duelz.com/en-gb/promotions/tournament · duelz.com/en-gb/bonus-terms

What players say

Mostly negative

Trustpilot shows 2.3/5 from 661 reviews, with 70% one-star and 21% five-star; recent reviews mostly describe delayed or unpaid withdrawals, repeated verification requests and account closure while withdrawals were pending, and some also object to RTP and bonus wagering. AskGamblers gives a Player Rating of 3.4/10 from 17 reviews and lists 28 of 30 complaints as resolved, mostly in the Payment category. Casino.guru shows a Safety Index of 8.0 (High) but user feedback rated Mixed from 12 users, with its summary noting more negative than positive comments on support and payments. Several reviewers say deposits and navigation are easy.

Often praised

Easy deposits and site navigation
Cashback feature
Selection of games
Most AskGamblers complaints reported as resolved

Often criticised

Slow or unpaid withdrawals
Repeated document and selfie verification requests
Account closure with withdrawals pending
Slow or unhelpful support
Wagering on free spin winnings and bonus terms
RTP and game fairness doubts

Trustpilot

2.3 / 5661 ratings

70% one-star, 21% five-star; recent reviews focus on delayed withdrawals, verification loops and account closures; the profile is flagged as not recently inviting reviews

AskGamblers

3.4 / 1017 ratings

Player Rating 3.4/10 from 17 reviews (expert rating 6.6/10); AskGamblers' own complaint stats block shows 28/29 resolved, average complaint duration 6 days; player reviews cite withheld winnings and verification delays

Complaints: 30 (resolved 28, unresolved 2)

Casino Guru

8 / 10

Safety Index 8.0 (High); user feedback Mixed from 12 users; reviews mainly about support and payments, summary says negative outweighs positive

Pros and cons

Pros

UKGC-licensed operator (SuprPlay Limited, account 48695)
Weekly cashback paid as real money with no wagering (5% of net spend, minimum £0.10)
Free-to-join cash tournaments every 30 minutes
Nine deposit methods including Trustly, Apple Pay and PayPal
24/7 live chat stated in the terms

Cons

Welcome free spin winnings carry 10x wagering and a £100 per-day cap
Welcome offer needs a £25 first deposit and daily manual claims over 7 days
Internal withdrawal processing may take up to 72 hours
Possible 5% or £5 fee on withdrawals when a deposit has not been staked
No sportsbook, bingo or poker
No dedicated mobile app found
Trustpilot score of 2.3/5 with many withdrawal and verification complaints

Payments

Deposit methods: Trustly, Bank, Apple Pay, Visa, MasterCard, Paysafecard, Skrill, Neteller, Paypal
Withdrawal methods: Trustly, Bank, Apple Pay, Visa, MasterCard, Skrill, Neteller, Paypal, Paysafecard
Minimum deposit: £10
Minimum withdrawal: £20
Maximum withdrawal: £20,000 per withdrawal via Trustly and Bank; £10,000 via the other methods
Withdrawal time: Transfer time listed as Instant for all methods, excluding internal processing, which the site says may take up to 72 hours
Fees: No fee listed for listed methods. An administrative fee of 5% of the withdrawal or £5 (whichever is higher) may be charged if a deposit has not been staked; manual bank transfers may carry a fee shown beforehand; bank or processor charges may be passed on. Minimum deposit is £10 for Trustly and Paysafecard, £20 for the other methods (Paysafecard max £250, others £5,000).