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Grosvenor Casinos

grosvenorcasinos.comLicensedChecked 8 November 2026

Overview

Grosvenor Casinos is the online arm of the Grosvenor land-based casino brand, part of the Rank Group, operated by Rank Interactive (Gibraltar) Limited (UKGC account 57924, remote casino, bingo, betting and software licences). The site offers slots, jackpots, table games, live casino streamed from Grosvenor venues, online poker and a sportsbook; bingo is not offered on the site and its 'Play Online Bingo' link goes to Mecca Bingo, another Rank site. It advertises Fast Withdrawals, with most paid to bank accounts within 15 minutes, and a £40 bonus plus 100 free spins welcome offer on a £20 first deposit.

Products: CasinoLive casinoSports bettingPoker
Apps: App Store · Google Play

Sources: grosvenorcasinos.com · grosvenorcasinos.com/slots · grosvenorcasinos.com/sport · grosvenorcasinos.com/poker

Welcome offer

£40 bonus + 100 free spins on Big Bass Splash with a first deposit of £20+

18+. New customers only. Terms apply. Checked on 8 November 2026; offers change, so read the current terms on the site before you deposit.

Minimum deposit: £20
Free spins: 100
Wagering: 10x (deposit + bonus) on the bonus, slots 100% / live casino and game shows 10% / jackpot and progressive games 50%; free spin winnings 10x, playable on Big Bass Splash
Maximum win from bonus: £200
Time limit: 30 days

Key terms, as stated by the site: "New players only, aged 18+. Select the offer in the cashier and make a minimum first deposit of £20 to receive a £40 bonus and 100 free spins." Not available to players who open new accounts and make their first deposit with Paysafecard. "The qualifying Deposit amount (£20) + Bonus (£40) amount needs to be wagered ten times (10x) before any winnings can be withdrawn from the Bonus balance. Total wagering amount = £600." Bonus playable on selected games only. "Players have 30 days from the date the bonus is added to their account to fulfil any wagering requirements." "Maximum amount that can be converted from bonus to cash is £200." Withdrawing cash balance forfeits any bonus balance not yet wagered. Free spins: Big Bass Splash only, each worth £0.10; players have 24 hours from launching the game to click "Play Now", then 7 days to use them; free spin winnings are credited as bonus with 10x wagering within 7 days; maximum £100 can be converted to cash. T&Cs apply.

Other promotions

Spin the Wheel: free to play, eligible players get 1 free spin daily for guaranteed prizes (prize values and wagering vary; non-cash prizes valid 24 hours)
Slots £1000 Cash Prizes: opt in weekly, stake £50 on any slots = 1 entry; weekly £5K draw and £20K share pot, ends 27/12/26
5 Free Spins on selected slots: opt in once, min stake £10 on selected Slot games, max daily reward 5 free spins, ends 29/11/26
Sport new customer offer: deposit and bet £10 on any sport (excl. Paysafecard) for a 100% Odds Boost token; T&Cs apply

Sources: grosvenorcasinos.com/promotions/gc-nwo-d20g40100fs-lo · grosvenorcasinos.com · grosvenorcasinos.com/sport

What players say

Mixed

AskGamblers gives Grosvenor Casino a Player Rating of 4.8/10 from 30 reviews (most of them several years old) and lists 10 of 11 complaints as resolved, with an average response time of 3 days; recurring complaints concern account restrictions and document verification delays on larger wins, slow withdrawals in some older cases, and connection problems. Positive reviews mention a wide choice of games, live tables and PayPal withdrawals in roughly 6-12 hours. On the app stores, the Grosvenor Poker app is rated 2/5 on the App Store (85 ratings) and 2.2/5 on Google Play (222 reviews). Casino Guru's UK-facing review was not displayed to us, and Trustpilot has removed the profile for this host.

Often praised

Wide choice of slots and live tables
Fast PayPal withdrawals reported by some players
Established land-based casino brand

Often criticised

Account locks and ID/proof-of-funds verification delays on larger withdrawals
Slow withdrawals in older reports
Connection drops and app stability
Low ratings for the poker app

AskGamblers

4.8 / 1030 ratings

Mixed reviews (mostly 2-8 years old); complaints mainly about verification delays and withdrawals, 10 of 11 resolved; AskGamblers' own rating 6.5/10

Complaints: 11 (resolved 10, unresolved 1)

App Store

2 / 585 ratings

Grosvenor Poker: Online Games app (Grosvenor Casinos Ltd); the main casino app listing was not found

Google Play

2.2 / 5222 ratings

Grosvenor Poker: Online Games app, 10K+ downloads

Pros and cons

Pros

Fast Withdrawals: most paid to bank within 15 minutes, per the site
£5 minimum deposit and £5 minimum withdrawal on cards, PayPal and Instant Bank Transfer
Online poker, sportsbook, live casino and slots under one account
Welcome bonus wagering 10x (deposit + bonus), with the full amount stated as £600 for a £20 deposit
Licensed by the UK Gambling Commission (account 57924)

Cons

Welcome bonus conversion capped at £200 (bonus) and £100 (free spin winnings); withdrawing cash forfeits unwagered bonus
Live casino games contribute only 10% towards wagering
No bingo on the site (link goes to Mecca Bingo)
No e-mail address or phone number published on the site pages read; support via live chat and online support hub
Withdrawals normally go back to the deposit method with highest net deposits
Poker app rated about 2/5 on both app stores

Payments

Deposit methods: Visa, Mastercard, PayPal, Apple Pay, Paysafecard, Instant Bank Transfer
Withdrawal methods: Visa, Mastercard, PayPal, Apple Pay, Instant Bank Transfer
Minimum deposit: £5
Minimum withdrawal: £5
Withdrawal time: Most withdrawals processed instantly and paid into the bank within 15 minutes (Fast Withdrawals); Visa/Mastercard cards not enabled for Fast Withdrawals take 1-3 working days

Sources: grosvenorcasinos.com/payment-methods · grosvenorcasinos.com/terms-and-conditions