Overview
Videoslots is an online casino and sportsbook that describes itself as established in 2011 and headquartered in Malta. The UK Gambling Commission account holder is Videoslots Limited (account 39380); the site says the sportsbook is run by sister company Videoslots Sports Limited. Its lobby covers slots, live casino, jackpots, arcade games, bingo and sports, with a game library the site puts at over 12,000 titles and a multiplayer slot-tournament feature called Battle of Slots.
- Products
- CasinoLive casinoSports bettingBingo
- Launched
- 2011
Welcome offer
100% deposit bonus up to £50 plus 11 wager-free Welcome Spins on Starburst (UK licence terms)
18+. New customers only. Terms apply. Checked on 8 November 2026; offers change, so read the current terms on the site before you deposit.
- Minimum deposit
- £10
- Match
- 100% up to £50
- Free spins
- 11
- Wagering
- 10x the first deposit within 60 days of activating the bonus; Welcome Spins winnings have no wagering
- Time limit
- 60 days
Other promotions
- Sports welcome offer: £30 in free bets (3 x £10) for a £10 deposit with code SPORTS and £10 total qualifying bets at odds of 1/1 (2.00) or higher within 60 days of registration; free bets are stake-not-returned and winnings are withdrawable
- Battle of Slots: multiplayer slot tournaments with buy-ins (e.g. £5 / £1 listed in the lobby on the check date)
- Clash of Spins and The Wheel of Jackpots listed in the site navigation (terms not read)
What players say
Mixed
Trustpilot shows 3.9/5 from 2,510 reviews, split almost evenly between 5-star (43%) and 1-star (44%); praise centres on named support agents and quick fixes, while 1-star reviews cite slow or chatbot-only live chat, delayed withdrawals and account reactivation, and feelings that slot results are poor. AskGamblers gives a Player Rating of 7.5/10 from 374 reviews with 37 of 46 complaints resolved, and notes the unhelpful chatbot. Casino.guru gives a Safety Index of 9.3 but its user feedback is 'mixed' across 33 reviews, with praise for fast payouts, KYC and game choice and criticism of support, verification and the dated site. Several reviewers also mention account closures or reviews that delay withdrawals.
Often praised
- Very large game library and slot tournaments
- Helpful named support agents on live chat (Trustpilot)
- Fast e-wallet withdrawals and quick KYC for some players
- Wager-free welcome spins
Often criticised
- Chatbot before a human agent, slow replies to queries
- Withdrawals pending beyond 24 hours and long document reviews
- Account closures or reactivation delays
- Dated site design and performance
- Players feeling slot returns are low (Trustpilot)
Pros and cons
Pros
- Welcome Spins winnings carry no wagering and no maximum withdrawal limit
- UK welcome bonus wagering is 10x the deposit (vs 35x under the MGA terms)
- Library of over 12,000 games from a long list of providers, plus casino, live casino, sports and bingo in one account
- Bank-wire withdrawals are free of charge
- Withdrawal processing target of 48 hours after documents are verified
Cons
- UKGC fined Videoslots Limited £650,000 in November 2025 over anti-money-laundering and social responsibility failures and required a third-party audit
- £20 minimum withdrawal; 3.95% fee on withdrawals below that
- Welcome bonus capped at £50 for UK players; maximum bet of £20 or 50% of the bonus while it is active
- Welcome bonus is casino-only and progressive jackpot play does not count towards wagering
- Withdrawals go back to the deposit method; large wins above €30,000 (equivalent) are paid by bank transfer
- Live chat starts with a chatbot according to AskGamblers and some Trustpilot reviewers
- No mobile app links found on the site
Payments
- Deposit methods
- Visa, Visa Electron, Mastercard, Skrill, Neteller, Euteller
- Withdrawal methods
- Same method as the deposit, Bank transfer (bank wire)
- Minimum deposit
- £10
- Minimum withdrawal
- £20
- Maximum withdrawal
- Up to €30,000 (equivalent in £) is returned to the original payment method; larger non-jackpot winnings are paid by bank transfer on request to support. Progressive jackpot wins of €50,000 (equivalent) or more may take up to 30 working days to pay
- Withdrawal time
- Videoslots 'ensures to process all withdrawals within 48 hours' once due-diligence documents are received, without guarantee
- Fees
- No deposit fees except 1.95% with Euteller. Bank-wire withdrawals are free. A 3.95% processing fee applies to withdrawals below £20; fees (including for more than one withdrawal in 7 days) are shown in the transaction box before confirming. Inactive accounts are charged £1.00 per month after notification
Games
- Games
- over 12,000 games
- Providers
- NetEnt, Microgaming, Play N Go, Pragmatic, Evolution, Playtech, Hacksaw Gaming, Nolimit, Push Gaming, Relax Gaming, Big Time Gaming, Blueprint Gaming, Red Tiger, Yggdrasil, Thunderkick, Quickspin, Light & Wonder, IGT
Reader comments
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